Royal24 Terms & Conditions – Malaysia Platform Terms of Use

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Player") and Royal24 ("Company", "we" or "our platform"), which operates the website and services accessible via the domain royal24.online. This Agreement takes full effect from the moment you begin using any service provided by Royal24.

Royal24 is an online entertainment platform offering a wide range of games including blackjack, roulette, poker, virtual sports, jackpots and slots to players in Malaysia. All services provided by Royal24 are subject to the terms set out in this document.

By using the Royal24 platform, you also agree to comply with all supplementary policies published by Royal24 from time to time, including Privacy Policy and Responsible Gaming Policy ours. All these documents are to be read together and form the entire agreement between you and Royal24.

To be eligible to register and use Royal24's services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration. Royal24 takes the protection of minors seriously and will close any account found to be held by an underage individual.
• You must be an individual with the legal capacity to enter into a binding agreement under the laws applicable in your place of residence.
• You are not currently listed on any self-exclusion register under a recognised responsible gambling programme.
• You are playing with your own personal funds and not on behalf of any third party.
• Opening a Royal24 account is for personal entertainment purposes only and not for any commercial or professional purpose without prior written consent from Royal24.

Royal24 reserves the right to request proof of age, identity or residency at any time. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete. This is a protective measure for all users on our platform.

Each individual is only permitted to register and hold one active account at Royal24. Holding duplicate accounts without written permission from Royal24 is a serious breach of these terms and may result in the termination of all such accounts and the freezing of accumulated balances pending investigation.

During registration, you are required to provide accurate, complete and up-to-date information. False or misleading details – including fake names, fictitious phone numbers or unreachable email addresses – are a violation of Royal24's terms and may result in account termination without compensation.

You are fully responsible for:

• Keeping your Royal24 account password and login credentials confidential.
• Ensuring that no other party accesses your account without authorisation.
• Notify Royal24 immediately if you suspect your account has been compromised or your password has been exposed.
• All activity that occurs on your account, whether carried out by you or not, until Royal24 has been officially notified of any unauthorised access.

Royal24 recommends enabling two-factor authentication (2FA), available in your account settings, as an added layer of security. While this is optional, we strongly encourage its use to protect your account and balance.

Royal24 supports all major Malaysian payment methods for deposits into your account. The minimum deposit is RM10 per transaction. Royal24 does not impose a maximum daily deposit limit; however, limits may be applied by your own payment service provider.

Supported deposit methods at Royal24 include:

All deposits must be made using a payment method registered in your own name. Royal24 does not accept deposits from third-party accounts. If a deposit is received from a source not in your name, Royal24 reserves the right to freeze the transaction and request clarification before proceeding with the processing.

All deposits are final once credited to your Royal24 account. Royal24 is not liable for any deposit delays caused by technical issues on the part of third-party payment service providers. If a deposit has not been credited within 30 minutes, please contact Royal24 customer support with proof of your transaction.

Withdrawal of winnings from your Royal24 account is subject to the following conditions. The minimum withdrawal amount is RM50 per transaction. Daily withdrawal limits vary by VIP tier – from RM5,000 per day for Bronze members up to no limit for Diamond members.

To be eligible for a withdrawal, you must first:

• Completed account identity verification if requested by Royal24.
• Fulfilled the rollover requirements for any active bonuses in your account before the withdrawal is processed.
• Your account is free from any fraud flags or ongoing investigations.
• Using the same withdrawal method as your deposit method, or an equivalent one, except in special circumstances approved by Royal24.

Withdrawal processing times by Royal24 VIP tier are as follows: Bronze – up to 24 hours; Silver – up to 4 hours; Gold – up to 2 hours; Platinum – up to 1 hour; Diamond – up to 30 minutes. These are Royal24's internal processing times – additional time may be required by your payment provider.

Royal24 offers a variety of bonuses and promotions to players from time to time, including welcome bonuses, reload bonuses, cashback, rebates, and special promotions for Malaysian festivities. Each bonus is subject to specific terms that will be stated at the time the offer is made.

General terms applicable to all Royal24 bonuses unless otherwise stated:

• Rollover requirements: The bonus must be wagered the specified number of times before the bonus funds and any winnings generated from them can be withdrawn. Standard rollover requirements range from 1x to 30x depending on the type of bonus.
• Validity period: All bonuses carry a stated expiry date. Any bonus not used within its validity period will be automatically forfeited without compensation.
• One active bonus: In general, only one bonus may be active at a time unless otherwise stated by Royal24.
• Game exclusions: Some games may not contribute, or may contribute at a reduced rate, towards bonus rollover requirements. Full details are stated in the terms of the relevant bonus.
• One bonus per household: Royal24 limits bonus claims to one per household, IP address and device to prevent abuse.

Royal24 reserves the right to modify, cancel, or withdraw any bonus if there is evidence of abuse, fraud, or any attempt to manipulate bonus terms. Royal24's decision in such matters is final.

All games available at Royal24 – including blackjack, roulette, poker, virtual sports, jackpots, slots and Live Casino – have their own specific rules, which can be found in the help section of each game. Players are responsible for understanding the rules of each game before placing any bets.

General principles applicable to all games at Royal24:

• All confirmed bets are final and cannot be voided once a round or game has commenced.
• In the event of a technical disruption during gameplay, Royal24 will use server data to determine the valid outcome of the game.
• Winnings obtained through software vulnerabilities or system bugs are invalid and will be voided. Players who deliberately exploit such vulnerabilities risk having their accounts terminated.
• The use of bots, automation software, artificial intelligence systems or any other unfair means to play at Royal24 is strictly prohibited.
• Royal24 reserves the right to void any bets or rounds involved in a technical error or malfunction that results in incorrect payouts.

For virtual sports involving real matches such as the Malaysia Super League or EPL, Royal24 uses reputable sports data providers. Should the actual match result differ from the result recorded by the data provider due to delays, Royal24 will use data from our official provider as the final reference.

The Royal24 VIP Rewards Programme consists of five tiers — Bronze, Silver, Gold, Platinum, and Diamond — with increasing benefits at each level. Enrolment is automatic for all registered Royal24 members. Full details of each tier's benefits are available on the VIP Rewards us.

The specific terms governing the Royal24 VIP Rewards programme:

• VIP level is calculated based on total cumulative deposits over a rolling 30-day period. Wagering alone without making a deposit does not affect your VIP level.
• Once the deposit requirement for a new tier is met, the upgrade happens automatically within 24 hours.
• Members who do not meet the minimum deposit requirement for their current tier within 30 consecutive days will be downgraded to the tier that reflects their activity.
• Weekly VIP cashback is calculated based on net losses from Monday to Sunday and credited every Monday.
• Accumulated VIP points that have not been redeemed will expire after 90 days of account inactivity.
• Royal24 reserves the right to modify the structure, benefits or terms of the VIP programme with 30 days' notice to affected members.

Royal24 maintains a zero-tolerance policy towards all forms of fraud, money laundering or unethical conduct on our platform. Using Royal24 for any purpose other than legitimate entertainment is strictly prohibited and may result in legal action.

The following activities are strictly prohibited on Royal24:

• Using funds obtained illegally or derived from criminal activity to deposit into a Royal24 account.
• Making repeated deposit and withdrawal transactions for the purpose of laundering funds without any meaningful gaming activity.
• Sharing, selling, or transferring your Royal24 account to another individual.
• Entering into arrangements with other players to illegally transfer winnings (chip dumping).
• Using stolen or unauthorised credit or debit cards to make deposits.
• Initiating an unauthorised chargeback after a deposit has been used for gameplay.

Royal24 complies with all applicable anti-money laundering (AML) legal requirements. We reserve the right to report any suspicious activity to the relevant authorities without prior notice to the user concerned.

Royal24 reserves the right to suspend or terminate any user's account at any time for the following reasons:

• Violation of any term set out in this document.
• Confirmation that the user is under 18 years of age.
• Confirmed fraudulent activity, money laundering, or any other unlawful conduct.
• Self-exclusion requests submitted by the user themselves.
• Legal compliance requirements or directives from relevant authorities.
• Account inactivity for more than 12 consecutive months.

You may also close your Royal24 account at any time by contacting our support team at support@royal24.online. Prior to closure, all valid balances and pending withdrawals will be returned to you via your original payment method, subject to the completion of any applicable rollover requirements.

The Royal24 platform is provided "as is" without any express or implied warranties regarding continuous availability, accuracy or suitability for any particular purpose. While we make every effort to keep our platform running smoothly at all times, occasional technical disruptions cannot be entirely avoided.

Royal24 is not liable for:

• Losses arising from service interruptions, server issues or technical problems beyond Royal24's reasonable control.
• Your financial outcomes from gaming activity on our platform — wagering is an activity that carries the risk of financial loss.
• Processing delays or errors caused by third-party payment service providers.
• Unauthorised access to your account resulting from your own negligence in maintaining password security.
• Any indirect, consequential, or punitive losses arising from the use of the Royal24 platform.

Royal24's maximum liability to you under any circumstances shall not exceed the total amount you have deposited into your Royal24 account in the 12 months preceding the relevant claim.

Royal24 takes a proactive and genuine approach to responsible gaming. We believe that healthy entertainment is entertainment that does not come at the expense of our players' financial, mental or social well-being. This policy is not merely a legal obligation for us – it is a core value of Royal24.

Self-management tools available to all Royal24 players include:

• Deposit limits: Set your maximum daily, weekly or monthly deposit limit.
• Loss limit: Set a maximum loss limit for a time period of your choosing.
• Session time limits: Set a limit on the time you spend per session or per day.
• Self-exclusion: Take a temporary break from the platform for 24 hours, 1 week, 1 month, or a duration of your choosing.
• Self-exclusion: Choose to self-exclude completely from all Royal24 services for a minimum period of 6 months.

All self-exclusion requests will be enforced within 24 hours of receipt and cannot be reversed during the selected period. Royal24 will also not send any marketing communications to players who are under self-exclusion. For full details of our responsible gambling programme, please visit the Responsible Gambling.

Royal24 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time by providing reasonable notice to users. Notice of material changes will be sent by email to the address registered on your account at least 14 days before the changes take effect.

Your continued use of the Royal24 platform after the effective date of any changes to the terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you have the right to close your account before the changes take effect without any penalty.

In the event of a dispute between you and Royal24, both parties agree to first attempt an amicable resolution through Royal24's customer support channels. If an amicable resolution is not reached within 30 days, the dispute will be resolved through arbitration in accordance with mutually agreed rules. The governing law of this agreement is Malaysian law, and you agree to submit to the exclusive jurisdiction of Malaysian courts for any disputes that cannot be resolved through arbitration.

Effective Date: This Royal24 Terms & Conditions document takes effect from 1 July 2026 and supersedes all previous versions.